Marysabell Design
Uplast
CRM for making and tracking orders
A team of developers working for EPAM
A team of developers working for EPAM
Client
Uplast is a company producing siding panels for house cladding found in 2001 in Belarus
Business Goal
Update an existing CRM to help customers make and track. their orders easier and faster
Result
New user-friendly and intuitive CRM improved yet familiar to regular customers
Define
Research
business study
competitors review
user personas
CJM
Prototype
architecture
interactive prototype
Design
visual concept
UI for all screens
design library
Develop
Test
UI assets for dev team
design delivery
design review
requirements gathering
About project
Customers of Uplast were often complaining about their existing CRM as it used to be too complicated which caused mistakes in placing orders. Therefore
the company needed to update it making it more user-friendly and intuitive but keeping the main structure
to be familiar for regular clients.
My role
-
UX research
business study
competitors review
user personas
CJM
-
CRM architecture
-
Interactive prototype
-
Visual concept
-
UI for all screens and states
-
Design library
-
UI assets for developers & design delivery
-
Design review
